Herring Shoes Reviews

First time customer.
Fabulous shoes and matching customer service!
Shoes made in England too, all 'round joyous experience! ?

Excellent customer service (thank you Sean!). I recently purchased two RM Williams boots from them and my experience has
been VERY positive. The quality of the shoes, the promptness of the response to queries, and the lightning fast shipping to the US was superb. Their prices are also vey competitive with other vendors. I plan on doing more business with Herring shoes in the future.

Having originally gone to Barker/Loake for shoes I find this company does it all. They have their own great shoes as well as above brands.
Service is fantastic and prices good.
Having bought 2 of their own brand this month I will stay with them.
I recommend.

I’m a customer from Japan. I’ve been purchasing from Herrings for years. I only buy my leather shoes from Herring. Herrings never disappoints. Quality leather shoes, quick shipping ,fast customer service and satisfaction. Definitely recommended my friends to buy from Herrings.

Nice website, great selection, very fast shipping, great quality shoes at a great price. What more could you ask for? 10/10

Extremely disappointed with my Stavanger rubber-soled boots. The quality is good, very comfortable but they squeak like hell every time it rains!
At first I thought it was due to a fault so I sent them back but i was told that it was perfectly normal, that it was only the rubber rubbing off the ground when clearly there is some air that makes that sound.
I was told that it was my fault for wearing them too often or by the wrong weather conditions. So i have a pair of £345 winter boots that I can't wear when it rains or snow. Unless I don't mind the high pitched embarrassing squeaky sound. I hope that no real commando has to wear these commando soles!

What a terrible experience. I usually buy Loake, but just couldn't find my desired shoes. Was told about Herring by a colleague. To summarise, don't buy them if you work an average 5 day week, in fact, if you use them for work, don't buy them, they aren't built for that apparently. I was told wearing them daily or on consecutive days, was too frequent, mind blown. Heaven forbid it rains too, mine lasted less than 3 months and literally fell apart, my fault of course, according to Herring. Absolutely no interest in helping, after complaining, all I had was an unnecessarily long pre-written email explaining why it was my fault my £140 shoes fell apart after just 2 months and 22 days... I will be sticking with Loake in future, I would highly recommend doing the same.

I was a little disappointed by my most recent purchase from Herring Shoes. We love Herring shoes and boots, the quality of the packaging, the included shoe covers, shoe horn and polish make it a lovely experience.

When my son started his first job I bought him a pair of boots from Herring so that he can have that experience, unfortunately the first pair was too big so I exchanged them. However the replacement didn't include polish or shoe horn. I thought this must be a mistake so I wrote to Herring expecting a positive resolution. Initially I got a response suggesting that these boots wouldn't normally come with polish, but the first set had, as had the identical boots I bought for my partner at the same time. Eventually they stated that the next time I purchase shoes they'll send me some polish. I just think it's a shame, it took the whole shine off these special purchase when popping a pot of polish in the post would have been a simple resolution and left me feeling positive about the process. I just feel a little flat and disappointed about this purchase. The boots are lovely, no issue there, but the whole buying experience was a bit less than I've come to expect from Herring.

I ordered my first pair of Herring shoes about 6 months ago but recently I had a slight issue with them. I spoke to their customer service department and sent some images of the issue. Within 24hrs they responded to say I could send them back and they would send me a new pair. Fantastic customer service and will certainly be buying more from them.

Visited this store whilst holidaying in the local area. Got served by a sales assistant, Abbey, who was excellent. Very professional approach, friendly and welcoming nothing too much trouble. She showed great knowledge of the shoes in the shop and even showed me some leather polish to use on my new shoes! Very pleased with my new shoes :) thank you Abbey who gave me such a great experience!

I bought the monk shoes and I was a bit worried they were too tight but after breaking them in slowly, they feel and look fantastic.

Careful searching for a voucher code as I found one and it was for the emergency services and you need to send proof. If there was any information saying it was for emergency services I would not have used it.

Good shoes, great customer service. Returns have always been dealt with quickly and effectively, and the shoes never disappoint.

I bought some red wing iron rangers for £230 from herring , in the middle of lockdown. I work for the NHS and they kindly gave me discount. Fast forward four months and I needed to return them ( not herrings fault) , I spoke with Chris the customer service manager and he was incredibly helpful. He invited me to the store where I met the store manager who had been there for 10 years and was very knowledgeable, he agreed to replace the shoes. I was so relieved , Chris replaced the shoes with the nearest thing they had and sent them out next day. I am so incredibly impressed with herring and there team , my shoes should now last me for life , and I know because I spent that little bit more , I can expect incredible service as well as incredible shoes. I am recommending herring to everyone I know

Finest quality Italian boots, I received from herrings,the style quality , workmanship,sheer excellence, beautiful leather, inside,and out,superb brogue boots, excellent, dispatch, time,and customer service

For over 6 years I have been a regular customer of Herring. Ordering shoes for delivery in Japan and in Australia.

My last two purchases, both Crup Cordovan, the first pair, tassel loafers was fine. I ordered a second pair, longwing brogues. This pair was of such poor quality that I was totally shocked and highly disappointed.

On receipt of the second pair, I immediately emailed them to say the leather was not up to par. I had no response from them. Not even a question. Leaving me to assume that they were knowingly selling inferior quality shoes.

I had no choice but to wear the shoes. When I polished them, the leather on the sides were rough. Never ever seen on horse membrane Cordovan.

Today I wear these shoes as my rough shoes. Not much else I can do with them. I strongly doubt the material in cordovan.

I've switched to Pediwear and noticed lower prices and superior quality.

Their Edward James longwing cordovan is great value.